What happens to what is said.

01Who decides what

Two different situations, two different hats.

On this website and the contact form, Pariotics decides why we collect what you type. That is us looking after a sales or support conversation.

When a hotel puts devices in rooms, the hotel is usually deciding why guest requests are handled at all — because they are running a stay. We process those requests to make tickets, route them, and show the dashboard. Think of us as the hotel’s tool, not the front desk.

02If you are on the website

Just browsing? We may keep simple technical logs — things like IP address, browser, and which pages loaded — so the site stays up and we can see what is broken. That is housekeeping, not a dossier.

If you write to us, we keep what you chose to send:

• Your name, work email, hotel name, and the message in the form.
• Anything you follow up with by email.
• Cookies only if we turn them on and, where the law says we must, ask you first. Today the site is built light. We do not need a tracking stack to reply to a hotel.

03If you are in a room

To turn “two extra pillows” into a job for housekeeping, the system uses the audio or the tap, a reading of what was asked, the room, the time, the language, and which team should take it. The dashboard can show open work, delays, a sense of how the request felt, and how busy each department is.

If a hotel turns on memory across stays — pillow type, warmer room — that sits with the hotel’s guest record. It is not a social profile we sell. Lights, AC, and curtains only move if the hotel has actually connected those systems.

• Staff see what they need to finish the job and run the shift. They do not get a public feed of every whisper.
• In-room audio is not used to build advertising profiles. Full stop.
• How long a ticket is kept follows the hotel’s operations and the agreement we signed with them. We do not sit on raw audio longer than we need to complete and check the request, unless that agreement says otherwise.

04Who else might see it

We share only to make the product work. Not to pad a marketing list.

• The hotel and the people they authorise. That is the whole point of a concierge ticket.
• Companies that host, transcribe, or help us support the service — under contracts that limit what they can do with it.
• The authorities, if the law requires it, or if we must protect a guest, a staff member, or the platform from serious harm.
• A buyer, if Pariotics is ever acquired. The promises on this page should travel with the data where the law lets them.

05Keeping it safe, and where it lives

We limit who on our side can see what. Data in transit is encrypted. That is the baseline. No product on the internet is perfect, and the hotel still has to look after Wi-Fi, the physical device, and who holds a dashboard password.

Servers may sit in more than one country. If information leaves the country it was collected in, we use the safeguards the law asks for — such as the right kind of contract.

06Your choices

If you contacted us through the website, you can ask to see, fix, or delete that inquiry. Email us with “Privacy” in the subject. Say what you need; we will not make you hunt for a form.

If you are a guest asking about a stay — pillows, a taxi, a recording — start with the hotel. They know the room. We will back them up.

Depending on where you live (the EU, the UK, some US states, and others), you may also have the right to object, to limit how data is used, to take a copy, or to complain to a regulator. We will not treat you worse for using a privacy right we are required to honour.

07Children in the room

Pariotics is a hotel web application, not a toy and not a product aimed at children. Families do stay in rooms where guests may use it. We do not knowingly collect a child’s personal information through the public website. Hotels should make the application available to guests the way their own child-safety and house policies already require.

08When this page changes

If we update this policy, the new “Last updated” date will be at the top. If the change is a big one, we will do more — including telling hotel customers — where the law says we must.

Privacy questions go to our contact email. For something that happened during a stay, the front desk or the hotel’s privacy contact is the first stop. Then us, if they need a hand.